Can you track orders on Instacart?
It’s easy to track your order, from the moment your personal shopper starts finding your items until the moment it arrives at your door. For best results, download the latest version of the Instacart app for iOS or Android.
Then, Why is my Instacart order taking so long?
You Have a New Instacart Shopper
So, if your order is taking longer than you expected, it could be because you have a new shopper who isn’t fully acclimated to using the app or navigating the grocery stores (or both!).
How do I track my Instacart shopper order?
Click the 3 horizontal lines in the upper-left corner of your screen. In the dropdown menu, click Your orders. Click View order detail for the order you want to review.
How do I contact Instacart shopper after checkout?
Open the Instacart app while your order is in progress.
- Tap the 3 stacked horizontal lines in the upper left corner.
- Tap Your orders.
- Tap the current order.
- When your current order screen appears, tap the chat bubble icon in the upper right corner.
- Send your message.
Why is no one picking up my Instacart order?
Why are no shoppers picking up your order? It could be because they are very busy and do not have the capacity to add your order to their batch, or your tip is too small. But if the tip is the same as another smaller order, Shoppers will naturally choose that one instead.
What happens if my Instacart order doesn’t arrive?
“In the very rare instance that a customer does not receive their order, they can contact Instacart Care to have their order fully refunded or rescheduled,” Instacart said in a statement. Instacart lets you shop from local grocery stores via an app and website.
What happens if Instacart cant find a driver?
If the delivery driver can’t find your location, they’ll try to get in touch with you via text message or phone call before taking further action. Unless you specifically request for them to do so, drivers are unable to leave an order unattended.
Do Instacart shoppers get in trouble for missing items?
Instacart doesn’t charge Shoppers for missing items. But it has a rating system through which customers rate the quality of the service they’re being provided by a Shopper. It stands to reason that a low rating would be given if one were to find out that items that one needs urgently and has been paid for are missing!
Can someone help you with Instacart?
No, unless your friend is also an Instacart employee, you will not be able to drive for Instacart with them. It is against Instacart rules to purchase with a person who does not have a personal customer account or who is not the employee of Instacart. It is quite understood that you’d want to bring a friend along.
Do Instacart shoppers get penalized for mistakes?
Instacart Shoppers do not have their pay docked for making mistakes or receiving a bad review. However, Instacart Shoppers do get rated by customers, and the Instacart system, in turn, rewards higher-rated Shoppers with more orders than those who receive a mediocre or poor rating.
How much should you tip Instacart?
Instacart recommends a 5% tip, which is much less than the average 15% restaurant tip. You can add this on virtually to the order for them to receive it instantly once they finish the job. However, 5% should be the bare minimum. Always tip more for great service!
Can you steal from Instacart?
Instacart Fraud – Tip Baiting
In the past, Instacart was accused of scamming Shoppers by stealing tips. The controversial tipping scandal showed that the grocery delivery was using customer gratuities to cover delivery workers’ pay. After Instacart shoppers’ complaints, the grocery service introduced a new pay policy.
What happens when a customer reports a missing order on Instacart?
The best thing you can do is reach out in the Shopper app to Instacart Support. You can give the company a call, but the live chat is recommended. Instacart Support reps tend not to give out sensitive personal information about the orders, but they can say what time the order was delivered.
Can Instacart shoppers report customers?
Shoppers can complain about customers. But that doesn’t always mean Instacart is going to take action. If a customer is extremely rude to a Shopper, then that warrants a complaint.
Can you request a specific Instacart shopper?
No, unfortunately, there is no direct way for customers to select a specific shopper or driver on the Instacart app. However, you can ask your preferred shopper about their schedule and place your orders accordingly to increase your chances of getting the same shopper.
Can I do Instacart with my boyfriend?
One cannot drive for Instacart with one’s husband unless the husband is also an Instacart employee. It is against Instacart regulations to shop with anyone who is not an Instacart employee with their own Instacart shopper account. It’s understandable why a person would like to have a spouse help them while they work.
Can you take your kid with you Instacart?
Unlike DoorDash, Instacart’s guidelines forbid shoppers from “bringing anyone along (including minors) who does not have an Instacart Shopper account while providing services on the platform.” According to Instacart, the policy is in place for safety and security reasons.
How do you cheat on Instacart?
Top Instacart Hacks For Instacart Shoppers
- Think About Which Batches You Accept.
- Always Keep Your Receipt.
- Look For Peak Pay Hours.
- Look For The Busiest Grocery Stores And Areas.
- Don’t Take Delivery Orders From Too Far Away.
- Learn The Stores You Work.
- Organize Your Shopping List For Faster Shopping.
- Use Receipt Rewards Apps.
Can you get fired from Instacart?
Reasons for Instacart Deactivation. If you’re an Instacart Shopper—as most of us independent contractors—you can get fired at any time. Instacart sends out an email before they disable a driver account with details about the problem.
What happens to Instacart shopper if they deliver to wrong address?
In a situation where Instacart delivers your order to the wrong address, you will have to notify Instacart customer service of the mistake. You can decide to ask for a refund if the fault was from Instacart and use it to make the order again. This time, ensure you double-check to see they use the right address.
Do Instacart drivers see tips before delivery?
Instacart Shoppers do see tips before delivery. But customers have the option of changing the tip within 24 hours after the delivery has been made in the event of stellar or poor service. Shoppers could also decline an order due to a low tip.
Can I tip Instacart in cash?
Instead, tip just 22 cents up front, and then change your tip in the app later or tip in cash at the door. Tipping 22 cents up front signals to the worker buying your groceries that you understand what’s going on, you’re showing solidarity with workers, and you don’t want Instacart pocketing your tip money.
Who gets Instacart tip driver or shopper?
Tips are optional but a great way to show your shoppers appreciation and recognition for their excellent service. 100% of your tip goes directly to the shopper delivering your order.
How much do you tip Instacart?
Instacart recommends a 5% tip, which is much less than the average 15% restaurant tip. You can add this on virtually to the order for them to receive it instantly once they finish the job. However, 5% should be the bare minimum. Always tip more for great service!
How long do missing items stay on Instacart?
They visibly go away but like your driving record, they stay in the system forever. IC uses these to determine what Tier you are in the 5 star rating system.
Can you request a shopper on Instacart?
No, unfortunately, there is no direct way for customers to select a specific shopper or driver on the Instacart app. However, you can ask your preferred shopper about their schedule and place your orders accordingly to increase your chances of getting the same shopper.
Do Instacart shoppers see your comments?
We only see compliments associated with 5 star ratings, any comments on other ratings are not shown to us.
What is the average Instacart tip?
So, How Much Do You Tip an Instacart Driver? Instacart recommends a 5% tip, which is much less than the average 15% restaurant tip. You can add this on virtually to the order for them to receive it instantly once they finish the job. However, 5% should be the bare minimum.
How does Instacart decide who gets batches? Instacart picks shoppers with the highest ratings when offering batches. If the ones with the highest ratings pass on the batches, then those with four or fewer stars will gain the chance to pick up those orders.
