How do you report a problem on Instacart?
Scroll to the bottom of the site’s homepage and in the bottom left corner of the page. Locate and click ‘Help’ You will be directed to the Instacart help center. Scroll to the bottom of the help center and locate the tab labeled ‘Problem with an order’. Click the green ‘Report a problem’ button.
Then, How do you chat on Instacart?
Open the Instacart app while your order is in progress.
- Tap the 3 stacked horizontal lines in the upper left corner.
- Tap Your orders.
- Tap the current order.
- When your current order screen appears, tap the chat bubble icon in the upper right corner.
- Send your message.
How do I reactivate my Instacart account?
If you believe Instacart deactivated your account in error or due to a simple mistake, contacting Instacart customer service is the first step towards reactivation. Grocery delivery services such as Instacart, Shipt, and others don’t tolerate serious offenses.
Do Instacart shoppers get in trouble for missing items?
Instacart doesn’t charge Shoppers for missing items. But it has a rating system through which customers rate the quality of the service they’re being provided by a Shopper. It stands to reason that a low rating would be given if one were to find out that items that one needs urgently and has been paid for are missing!
How much is Instacart a month?
Price. Instacart Express costs $9.99 per month, or $99 per year. At the time of writing, the service was offering a 14-day free trial. With Instacart Express, all delivery fees are waived for grocery orders over $35.
What happens if my Instacart account is deactivated?
If you’re deactivated for serious reasons or misconduct, you will be probably permanently banned and there’s very little chance that you’ll be able to ever shop and drive for Instacart again. However, for minor reasons, you can appeal the decision directly with Instacart.
Can you have two Instacart accounts?
Can I have two or more accounts? Instacart allows only one personal account per person or household. However, you may use a secondary account for business purposes. Accounts aren’t limited to one delivery address, or even one ZIP code.
How do I verify my Instacart ID?
We may require Shoppers using the Instacart platform to verify their identity through the use of a facial recognition technology system (the “System”). As described in this policy, the System requires you to take pictures of your face and submit them to Instacart for verification.
Can Instacart shoppers report customers?
Unfortunately, Instacart also offers the opportunity for thieving customers to report orders missing fraudulently, which can hurt shoppers ratings in 2022.
Can you steal from Instacart?
Instacart Fraud – Tip Baiting
In the past, Instacart was accused of scamming Shoppers by stealing tips. The controversial tipping scandal showed that the grocery delivery was using customer gratuities to cover delivery workers’ pay. After Instacart shoppers’ complaints, the grocery service introduced a new pay policy.
Can Instacart Shopper see rating?
Instacart does not have an official rating system to allow their contracted employee Shoppers to rate customers. However, Instacart Shoppers can choose what customers and orders they want to take. They can also decline orders with a low tip.
How much should you tip Instacart?
Instacart recommends a 5% tip, which is much less than the average 15% restaurant tip. You can add this on virtually to the order for them to receive it instantly once they finish the job. However, 5% should be the bare minimum. Always tip more for great service!
How do I quit Instacart?
First, you can call Instacart shopper customer support at: (888)-246-7822. You’ll speak to a customer service representative, who can walk you through canceling your account.
Can I use Instacart without a membership?
You don’t need a membership to shop with Instacart. However, Instacart Express is a membership option for customers who want to save more and get other exclusive benefits. For a flat annual cost or a low monthly fee, you can enjoy unlimited free deliveries on all orders of $35 or more.
Can I make a new Instacart shopper account after being deactivated?
If you were deactivated, had your appeal denied and now are wondering if you can just make a new Instacart Shopper account, the answer is: maybe. Technically, according to Instacart’s terms and conditions (which you did agree to when you signed up), it is forbidden for one person to initiate a new account.
Can two Instacart shoppers ride together?
Instacart Shopper accounts are authorized individually. The customer is supposed to be served by a single buyer, and that buyer is the only one who is funded for that order. So Instacart doesn’t allow two shoppers to shop together for the same order.
Can you have someone with you while doing Instacart?
It is against Instacart’s terms of service for a Shopper to have other people with them while doing their job. One person applied for the job, had their background checked, was engaged, and received training on how to get the job done. Thus, no one else can ride with you while you are working for Instacart.
Can I use someone else’s Instacart shopper card?
Can I use another someone’s card to activate and use it? (that card hasn’t used before) Yeah done it before. If you already don’t have the card on Apple Pay, do it!
Do you have to show ID for Instacart?
Customers must be 18 or older to order over-the-counter medicine and provide an approved photo ID showing their birthdate at delivery. We can’t add over-the-counter items through special requests. Your shopper will verify your age and scan the front and/or back of your ID when they deliver.
How long does it take to get verified by Instacart?
Background check processing time
Background checks usually process within 10 business days. Due to high volumes and temporary closures, delays are possible. Learn more at the Checkr Help Center and Sterling Help Center.
What ID does Instacart use?
Instacart uses Scandit’s Barcode Scanner SDK in its Instacart Shopper order picking app. The Instacart marketplace is supported by a community of hundreds of thousands of personal shoppers that handpick and deliver customer orders.
Do Instacart shoppers get penalized for mistakes?
Instacart Shoppers do not have their pay docked for making mistakes or receiving a bad review. However, Instacart Shoppers do get rated by customers, and the Instacart system, in turn, rewards higher-rated Shoppers with more orders than those who receive a mediocre or poor rating.
Do Instacart shoppers see your name?
For example, we may display your first name and last initial to customers to show them who is shopping and/or delivering their order. We may also display your location to the customer when their order is in the delivery process.
How much do you tip Instacart?
Instacart recommends a 5% tip, which is much less than the average 15% restaurant tip. You can add this on virtually to the order for them to receive it instantly once they finish the job. However, 5% should be the bare minimum. Always tip more for great service!
Why does Instacart need my Social Security number?
Background check requirements
You must use your Social Security number (SSN) to run a background check. You can use/switch over to your Tax Identification Number (TIN) after we perform a background check with your SSN. You must also have a valid U.S. license.
What happens when Instacart forgets an item?
Instacart does refund missing items. To request a refund, report the issue to customer support. After they’ve confirmed it, a refund will be processed. An Instacart account credit is instant, whereas a refund credited to a bank account or card can take 5-10 days.
