How do I submit an Instacart request?
Select Get help at the bottom of any article in the Help Center. On the Contact us page, select Chat with us to get connected right away. On the desktop website, you can also select Email us to send us an email.
Subsequently, How can I get in touch with Instacart?
Dial 1-888-246-7822 if you live in the United States. At this time, Instacart is only available for United States customers. They plan on extending their services through Canada, however. To contact Instacart via phone, dial their help hotline using a home or mobile device.
Can you request the same shopper on Instacart?
It is not possible to get the same Shopper on Instacart except by chance. Shoppers are independent contractors who decide when and when not to work. And orders are prioritized to the top-rated Shoppers, so the likelihood of working and being available when a specific order comes in is low.
How long is Instacart waitlist?
How Long is Instacart Waitlist? According to our experience, on average you can be on a waitlist for Instacart for 2 months. However we had complaints of applicants who were waitlisted even for 14 month.
How do I contact Shopper support?
Can you chat with Instacart?
Instacart Help Center – Chat with your shopper.
How do you ask Instacart a question?
You can call the company at 1 (888)246-7822. If you have a more urgent question or just prefer to speak to a live human, then Instacart also has a support phone number you can call. You can speak to customer support during the hours that Instacart deliveries are available (which vary based on your city).
Can you do Instacart with a partner?
No, you can’t do Instacart even with your spouse. Apart, from the fact that Instacart does not have any way of knowing if you have someone with you or not. However, if they find out or if someone informs them, you will face severe consequences, such as losing your job.
Do Instacart shoppers get in trouble for missing items?
Instacart doesn’t charge Shoppers for missing items. But it has a rating system through which customers rate the quality of the service they’re being provided by a Shopper. It stands to reason that a low rating would be given if one were to find out that items that one needs urgently and has been paid for are missing!
Can you block a shopper on Instacart?
Can You Block an Instacart Shopper? While you may not have a good experience with some Instacart shoppers and prefer not to use a specific shopper, you cannot block them or put them on a blacklist on the Instacart app. Instacart prefers to have some distance kept between its shoppers and customers.
Does Instacart pay well?
Instacart pays shoppers $20+ per hour, including tips which are usually 5-20%+ of the order. Instacart shoppers keep 100% of tips. The most efficient Instacart shoppers are earning up to $45/hour.
Can a Instacart Shopper report a customer?
Customers, who lie about missing items or falsely accuses you of stealing, will be reported. If a Shopper is a victim of tip baiting, then they have the right to refuse any other orders from that customer. Instacart Shoppers should also provide feedback to Instacart Support, so they are aware of the fraud.
How can I contact Apoorva Mehta?
Apoorva Mehta
- Title: Executive Chairman of the Board.
- Active in current role since: August 2021.
- Email: apoorva@instacart.com.
- LinkedIn: Apoorva Mehta.
- Twitter: @apoorva_mehta.
Can you get fired from Instacart?
Reasons for Instacart Deactivation. If you’re an Instacart Shopper—as most of us independent contractors—you can get fired at any time. Instacart sends out an email before they disable a driver account with details about the problem.
Can two Instacart shoppers ride together?
Can 2 Instacart Shoppers shop together? Instacart Shopper accounts are approved on an individual basis. A single shopper is expected to serve the customer, and it is this single Shopper that is paid for that order. Thus, it is against Instacart’s rules for 2 Instacart shoppers to shop together on a single order.
Can you take your kid with you Instacart?
Unlike DoorDash, Instacart’s guidelines forbid shoppers from “bringing anyone along (including minors) who does not have an Instacart Shopper account while providing services on the platform.” According to Instacart, the policy is in place for safety and security reasons.
Can Instacart Shoppers report customers?
Unfortunately, Instacart also offers the opportunity for thieving customers to report orders missing fraudulently, which can hurt shoppers ratings in 2022.
Can Instacart Shopper see rating?
We only see compliments associated with 5 star ratings, any comments on other ratings are not shown to us.
Do Instacart Shoppers get penalized for mistakes?
Instacart Shoppers do not have their pay docked for making mistakes or receiving a bad review. However, Instacart Shoppers do get rated by customers, and the Instacart system, in turn, rewards higher-rated Shoppers with more orders than those who receive a mediocre or poor rating.
Do Instacart shoppers know if you complain?
Do Instacart shoppers see complaints? Instacart shoppers do see complaints. All the complaints and compliments from customers are seen on their accounts. But, they are reported anonymously so that the customer names and addresses are not included.
Why is Instacart so slow for shoppers?
It’s Slow / Your Market is Oversaturated
Another market factor is that your area could be oversaturated with shoppers. Instacart is always onboarding new shoppers, so it’s possible that there are too many shoppers competing for too few batches.
What does tip baiting mean?
Instacart is guaranteeing its personal shoppers a tip of up to $10 if customers zero-out the tip they gave after receiving their delivery, a practice known as ‘tip baiting. ‘
What are the busiest days on Instacart?
Generally, peak times on Instacart are from 4 p.m. to 8 p.m. from Monday through Friday, and then all day on the weekend. Parents are picking up their little ones from school, and people are just getting home from work. The last thing they want to do is make an extra trip to the store for their groceries.
Does Instacart pay more than DoorDash?
DoorDash pays more than Instacart. Though the average earning per hour for both is similar, DoorDash’s base rate for tips is higher, and this is what constitutes about 50% of shopper earnings.
Does Instacart pay for gas?
Short Answer: Instacart does not reimburse for gas. According to the company, an Instacart shopper is an “independent contractor.” As a result, the shopper manages deliveries with your own car, and Instacart doesn’t pay for your gas.
Do Instacart shoppers get penalized for missing items?
Instacart doesn’t make its shoppers pay up when items or orders go missing, but shoppers do get penalized in other ways. Generally, a missing item or an entirely missing order would be cause for a low rating for many customers.
Do Instacart shoppers see your rating?
We only see compliments associated with 5 star ratings, any comments on other ratings are not shown to us.
Who is CEO of Instacart?
Instacart is betting that its new CEO, Fidji Simo, a former Facebook executive and retail newcomer, can push its business beyond grocery delivery and toward an IPO. It helped that Simo was making Facebook money by leading the product team in charge of building a mobile ads platform.
Is Instacart considered self employment? If you’re an Instacart shopper, you’re self-employed…and that means you likely owe quarterly taxes. If you have another part time job and also get a W-2, you’ll want to check out our guide here.
